Our support team is on hand to help with questions, account-related issues, technical concerns or general feedback. Whether you need help verifying documents, checking withdrawal status, reporting a site issue or asking about bonuses and payments, contact us through convenient communication channels including live chat, email or phone. We aim to respond promptly and will guide you through any account or technical matter in a clear, practical way.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat, account, payments, verification) reply within 2-4 hours |
| General enquiries | [email protected] (marketing, general questions) reply within 24 hours |
| Affiliate enquiries | [email protected] (partner programmes and tracking) |
| Phone | +44 20 7946 1835 (calls handled by UK support centre) |
| Working hours | 24/7 (live chat always online; email handled during business hours) |
Email Support
Email is the preferred contact method for detailed requests, account-related issues or any case that needs documents or explanations. When contacting us, please use [email protected], include a clear subject line and your up-to-date account details to avoid delays. Attach relevant files where possible and allow up to 48 hours for a full response.
Contact Form
Response Time
Support response times: most enquiries are answered within one business day. Live chat handles quick issues instantly during opening hours, while email requests are usually replied to within 24 hours. Complex cases requiring verification or third-party checks may take longer depending on their nature. If you need urgent help, use live chat for the fastest response.
Feedback
Tell us what you think, we welcome feedback, suggestions and ideas to improve the site. Every message is read by our team and used to refine promotions, games and usability. Share your thoughts via live chat or email at [email protected]. Your input helps us prioritise fixes and features, so please get in touch whenever you have a suggestion.