Responsible Gambling Policy

We are committed to safer gambling and to keeping play controlled and secure. We aim to offer tools and guidance so customers can enjoy responsible play while protecting their wellbeing. If you ever feel your play is becoming a problem, we encourage you to use the controls below and to contact our support team for help.

Player protection principles

We put player safety first by offering clear options to limit activity, close accounts and access professional help. Our approach is practical and confidential - we will act quickly when a customer asks for assistance or when account monitoring indicates potential harm.

Activity-control tools

You can manage your account activity in the Responsible Gambling section. Available controls include deposit limits, loss limits, session reminders, reality checks and options to restrict certain features. Most tools are immediate and reversible, while some (such as self-exclusion) are longer term.

Deposit limits

Set personal daily, weekly or monthly deposit limits to control how much you add to your account. Limits can be changed at any time via your profile, but increases may be subject to a waiting period. We recommend choosing limits based on disposable income and reviewing them regularly.

Loss limits

Loss limits allow you to cap total losses over a chosen period. These limits help prevent chasing losses and keep play within a planned budget. You can set or lower loss limits at any time from the account settings or by contacting support.

Time limits and account breaks

Use session time limits and reality checks to manage how long you play. Short time-outs are available from 24 hours, and longer account breaks can be arranged if you need extended time away. These options are designed to give you control over play frequency and duration.

Self-exclusion

If you need a longer-term solution, self-exclusion is available. Self-exclusion can be temporary or permanent and will restrict access to the account while it is in effect. Contact our support team to arrange self-exclusion and to discuss next steps for account closure and refund processing.

Signs of problematic behaviour

Warning signs include chasing losses, spending more than planned, borrowing money to play, neglecting work or family, and changes in mood after play. If you notice these signs in yourself or someone close to you, consider using limits or taking a break.

Tips for keeping control

Set clear deposit and loss limits, play only with disposable income, schedule regular breaks, use reality checks and avoid gambling when stressed or tired. Discuss concerns with friends or family and use account tools to make changes quickly.

Professional help and support organisations

If you need specialist support, consider contacting recognised bodies such as GamCare, Gamblers Anonymous or your local health services. Our support team can also help you access these services and explain how to apply site controls confidentially.