Player Privacy Policy
This page explains how we collect, use and protect your personal information when you create an account, make payments or use our services. We take user privacy seriously and aim to be clear about what we hold, why we process it and how you can manage your data. This policy applies to information processed in connection with your account and activity on our site.
Types of data we collect
We collect several categories of information to operate accounts and deliver services. These include personal data, technical data, transactional data and records of your activity on the site.
Personal data
Personal data covers the details you provide when registering or updating your profile, such as name, date of birth, address, email and phone number. We also collect identity verification documents where required to confirm your identity and to help prevent fraud.
Technical data
Technical data includes your device identifiers, IP address, browser and operating system, language preferences and connection information. We use this data to provide a reliable service, protect accounts and troubleshoot issues.
Transactional data
Transactional data relates to deposits, withdrawals, payment method details and records of bets, game play and other monetary activity. This information is used to process payments, manage balances and comply with internal controls.
Use of information
We use your data to create and administer your account, process payments, respond to support requests and detect suspicious activity. Data also helps us run security checks, comply with legal obligations and improve our services. Where you consent, we may use contact details to send service messages and promotional communications, and you can opt out of marketing at any time.
Data protection practices
We protect information using technical and organisational measures such as encryption, access controls and secure storage. Access to personal data is limited to authorised staff and third-party processors who need it to provide services. We review security practices regularly and require partners to maintain appropriate safeguards.
Cookies and tracking technologies
We use cookies and similar technologies for site functionality, performance analytics and personalised settings. Some cookies are essential for logging in and handling transactions, while others support analytics or advertising delivered by third parties. You can manage cookie preferences through the cookie banner and your browser settings.
User rights
You have rights over your personal data, including the right to access, correct, restrict or delete information, and to object to certain processing activities. You may also request a copy of data in a portable format. We will respond to valid requests in accordance with applicable data protection principles.
Access, correction and deletion of data
Most account changes can be made in your profile settings. For other requests, contact our privacy team at [email protected] and include sufficient details for us to locate your account. We may need to verify your identity before fulfilling requests to protect your information.
Information sharing and third parties
We share data with payment processors, identity verification services, fraud prevention providers, customer support partners and analytics suppliers. We only transfer data under contractual terms that require appropriate protection. We may disclose information in response to legal requests or to protect rights and safety.
Privacy policy updates
We may update this policy to reflect changes in our services or legal requirements. Any updated policy will be posted on the site with an effective date. We recommend checking this page periodically for the latest information.