General Terms and Conditions

This page sets out the terms and conditions that govern your use of our platform. It explains the relationship between you and us, the rules that apply when you open and operate an account, and the responsibilities we both accept when using the site. By registering or playing you agree to these terms, and we encourage you to read them carefully before you deposit or play.

Account responsibilities

You are responsible for keeping your account details accurate and secure. This includes maintaining an up-to-date email address, contact details and any payment information used on the account. You must keep your login details confidential and notify us immediately if you suspect unauthorised access. We may suspend or close accounts where we suspect fraud, money laundering, bonus abuse or breach of these terms.

Verification

We may require verification of identity, age and payment methods before permitting deposits, play or withdrawals. Verification can include official photo ID, proof of address and documentation to confirm the source of funds. We will process such checks as quickly as practicable and may withhold payments until verification is complete.

Eligibility requirements

To use our services you must meet the minimum age requirement in your jurisdiction and have legal capacity to place bets and play. Only one account per person is permitted. Accounts are available only to persons in locations where participation is allowed; we reserve the right to block registrations from restricted locations and to close accounts that do not meet our eligibility rules.

Acceptable platform use

You must use the platform lawfully and in good faith. Prohibited activity includes creating multiple accounts, colluding with other players, manipulating games or payment systems, using bots or unauthorised software, and attempting to bypass geographic or technical restrictions. We may take action including withholding winnings, suspending accounts and retaining balances where misuse is detected.

General bonus and promotion rules

Promotions, bonuses and free spins are subject to specific terms which form part of these conditions. Bonuses may carry wagering requirements, contribution rates by game, maximum win limits and expiry dates. Only one promotion may be active where the terms state this explicitly. We reserve the right to refuse, cancel or claw back bonuses in case of abuse or breach of promotional rules.

Deposits and withdrawals

Available payment methods, minimums and limits are shown in your account cashier. Deposits are normally credited instantly; withdrawals are subject to verification and our internal checks and may take longer to process. We may require you to withdraw to the original payment method where practical. We reserve the right to set or change deposit and withdrawal limits for individual accounts for security, regulatory or risk reasons.

Dispute resolution

If you have a complaint, contact our support team via the in-site channels and we will attempt to resolve the matter promptly. If a satisfactory resolution is not reached, we will explain available escalation options and any independent dispute processes we use. While we aim to resolve disputes fairly, use of these terms does not waive any statutory rights you may hold.

Updates to terms and conditions

We may update these terms from time to time. Changes will be posted on the site and, where appropriate, notified to registered users via the account or by email. Continued use of the service after publication of updated terms constitutes acceptance of those changes. If you do not accept revised terms you should stop using the service and close your account.